Michael C. Rouse
Mycstro
Systems / DataCenter Administrator
Tabush Consulting Group, NYC, USA
Summary
Years of experience
Since 1998
Education
Business Training Institute of Technology
Proven ability to create and deliver solutions tied to business growth, organizational development, and systems/network optimization.
Skilled problem identifier and troubleshooter comfortable managing systems, projects,
and teams in a wide range of IT environments.
Accomplished with 17 years of experience managing server infrastructures and data-center operations across multiple platforms (UNIX, Linux, Mac OS, and Windows). Effectively analyze, plan, install, configure, optimize and secure the IT infrastructure to consistently achieve high availability, performance, and security. Knowledgeable in several scripting and programming languages such as Python, Java, SQL, PHP, HTML, etc.
Highlight of Technical Skills
- System Administration
- Project Management
- Workflow Planning
- Remote Support
- Intune & SCCM Management
- Migration Planning & Implementation
- Training & Mentorship
- Data backup and retrieval
- Systems Installation, Configuration& Upgrading
- POS System Management
- Helpdesk & Ticket Resolution
- Containerization & Virtualization
- MS 365 Administration
- Troubleshoot and Design
- Database Design & Management
- Server Configuration & Management
- Domain Administration and Security
- Hardware support & maintenance
- Azure Administration
- DataCenter Administration
- LAN & WAN Infrastructure
Experience
- Troubleshoot, updated and maintained outdated Cloud, On-Prem, VDI, DataCenter systems, ESXI, and networking equipment
- Managed cloud solutions such as Azure, M365, DNSMadeEasy, GoDaddy
- Deployed and Managed intranet systems such as Kesaya, CarbonBlack, Hyperview, ControlUP, Perimeter81
- Managed on-prem backup solutions such as Carbonite eVault and CommVault
- Configuration and support of firewall (Sonicwall), Switches (HP, Arista), SANS (QNAP, Tintri), Host (Dell- VMWare ESXI)
- Maintaining and creating custom routes for clients solutions
- Manage 2 virtual clusters, housing 30 host on VMWare ESXI using VMWare vCenter, Horizon,and vRealize
- Troubleshot, updated and maintained outdated on-prem systems and networking equipment
- Managed cloud solutions such as Barracuda, DigiCert, DNSMadeEasy, M365, Azure, GoDaddy
- Configuration and support of Firewall (Fortinet), Routers, Switches, Wi-Fi Controller and AP
- Assisted and led implementation of existing projects such as Aruba, Avaya Phone system, Keeper, QNAP New SANs and Switches, and Servers
- Installed new cabling copper/fiber, new switches, started...
- Installed, configured, and tested all core applications and utility software products such as MS Office, Java, Adobe, Flash, anti-virus, backup software, MS Updates, QuickBooks, etc.
- Installation, configuration, and support of Active Directory (Azure, On-Prem, etc.), Windows servers, network printing, antivirus, network shares, wireless, Exchange, Office365, connectivity, hardware performance, etc.
- Configuration and support of Firewall (SonicWall), Routes, Switches, Wi-Fi Controller and AP.
- Migration of Exchange, SharePoint, Data Stores, Domains, O365, GSuite, DNS, Hardware configs, etc.
- Maintain documentation and reports of client infrastructure.
- Assisted in data and server migration.
- Identified the root cause of the client’s software or system issues and used system analyzing, debugging, and testing tools and techniques to solve complex application and system issues.
- Troubleshot servers, workstations, and mobile devices for functionality, networking, and usability.
- Used ticket and various other online systems to update, maintain, and troubleshoot key business components.
- Identified additional opportunities for solutions that benefit the business’s technical needs.
- Worked collaboratively and effectively within a team.
- Provided high-quality customer service and timely resolution of systems issues that are business impacting.
- Automated common tasks with scripts of various scripting languages.
- Performed diagnoses on both hardware and software issues and implemented solutions to resolve issues to our customers’ satisfaction.
- Analyzed problem tickets to identify permanent solutions, user training needs, Help Desk process improvement, and ideas to eliminate business interruptions.
- Handled any special projects assigned to the IT Support Group.
- Handled Assist and Risk management.
- Built cloud solutions using different S3 solutions like AWS and WASBI.
- Maintained and migrated Active Directory.
- Managed asset inventory and purchasing.
- Programmed several IT solutions.
- Wide-ranging duties of installing, supporting, and maintaining the network, security devices, POS devices, and other computer systems.
- Installed, supported, and maintained network, security devices, POS devices, and other computer systems.
Gallery
Education
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